Pug Cafe + Kanteen have joined forces to invite pugs, pug crosses and their humans to visit the pop up Pug Cafe on Sunday 7th January 2018.
On this day Pug Cafe will be will be transforming Kanteen into a very special cafe for pugs. If you’re a proud pug or pug cross owner (pugs, jugs, pugzus, pugaliers and more all welcome) then make sure you bring your curly-tailed pals to our pop up café to meet lots of new friends and tuck into some delicious doggy treats.
There will be a whole menu dedicated to pugs for pugs, and they’lll be spoilt for choice! Make sure they’re on a treat day, because there will be delicious pupcakes, bark-scotti, dognuts, pug cookies and lots more. Brought to by the kitchen at Rudi’s The Doggy Bakery!
Plus don’t forget… every pug will get a FREE PUGUCCINO!
As for the humans, you’ll get to enjoy the wide range of hot food, delicious cakes and coffes all on the menu at Kanteen. From sweet brownies and pastries to roasted butternut squash hotboxes and fresh paninis and sandwiches. You’ll love their menu at Kanteen.
If you don’t have your own pug then don’t fret, Pug Cafe invites pug lovers to the pug pawty too. This is the perfect opportunity to get involved with some pug-loving and meet a whole grumble of pugs and lavish them with lots of love. Please note this event is primarily for Pug Owners so Pug Lover slots are limited.
Pug Cafe is the event everyone is talking about! Seen on Sky News, BBC, The Telegraph, Guardian, Heart FM, LADbible, Metro, Marie Claire, Evening Standard and more.
Pug Cafe events are strict booking only and you will need to be on the ball to secure your spot. Booking opens on Tues 5th December at 11am. Full instructions and all the details you need on how to book can be found at facebook.com/pugcafeuk/notes
There’ll be lots of treats and fun in store on the day so we hope you’ll make a booking and come visit the pop up Pug Cafe!
Please RSVP on Facebook now to show your interest, turn ON notifications and wait for booking to go LIVE on Tuesday 5th December at 11am.
Booking & Event FAQ
We’ve answered some Frequently Asked Questions on how to book for this event. If you can’t find the answer to your question here, please contact us!
When and where is Pug Cafe Birmingham?
Sunday 7th January 2018 9am – 6.20pm.
It will be held at Kanteen Digbeth, The Custard Factory, Gibb Street, Birmingham B9 4AA
Do I need a booking?
Yes! You need a confirmed booking to attend as these events are strictly booking only.
How do I book if I am a PUG OWNER?
Booking opens on Tuesday 5th December at 11am and you will need to send your booking request to the secret booking email address that will be released then.
Please note, our previous events have been extremely popular so we strongly advise you send your booking request as soon as the booking email is released if you hope to be successful. It is worth preparing the email in advance and keep it ready to send.
Please email the secret booking address with the following booking details:
1. Your Full Name
2. How many pugs you are bringing (max 3) + NAMES + attach photo
3. Contact Number
4. Human group size – please keep to an absolute minimum – ideally 2 but we may be able to cater for a few groups up to 4 if you are a family with children.
5. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept an early or late slot.
What are the time slots available at the Pug Cafe?
Each slot is 70 minutes long, and start at 9am, 10.10am, 11.20am, 12.30pm, 1.40pm, 2.50pm, 4pm and 5.10pm.
How do I book if I am a PUG LOVER?
Pug Lovers will also need to email a booking request to a separate email address that will be announced when booking opens. Please note, this event is primarily for pug owners but we do have limited spaces available for pug lovers in each slot.
Email us your following booking details:
1. Your Full Name
2. Contact Number
3. Human group size – please keep to an absolute minimum – ideally 2 but we may be able to cater for a few groups up to 4 if you are a family with children.
4. Your 1st and 2nd preferred time slots. If you are completely flexible please state so but only if you are 100% flexible. E.g. you would accept an early or late slot.
How do I pay if I have been successful with my request?
We will email you offering a day and time slot – you then must agree to our booking terms and conditions, before we send you a payment link to pay your booking fee. This will be a PayPal.Me link so please ensure you have signed up for an account.
You must pay your booking fee within 48 hours or we may offer your space to someone else. We will then send your confirmation once we have received payment.
How much is the booking fee?
£7.50 each for Pug Owners and £15 each for Pug Lovers.
Each pug owner booking with 1 pug allows for 2 people at £7.50 and any additional guests are charged £10. If you bring 2 pugs you are allowed 4 people at £7.50 each and so on.
The booking fee covers the administration of the event. A proportion of the booking fee is donated to the French & Pug Dog Foundation.
How long will it take to hear from you?
Please note it may take up to 72 hours to hear from us if you’ve been successful. We expect this event to be very popular, but we cannot anticipate how many requests we will receive.
It may take up to 5 days to hear from us. Please be patient with us during this time, we’ll always endeavour to help but we’re a small team so may take us longer to respond to queries.
Do I need to print off my booking confirmation?
Yes please, print your booking confirmation email and bring it with you on the day.
Can I swap my slot with someone else?
Please do not swap your slot with another guest or give away your time slot whether that be personally, via online giveaway or competition. It is forbidden to sell your booking on.
All changes must be made through Pug Cafe via the booking email. We only accept transfer requests if you are ill, your pug is unwell or has come into season, or you have extenuating circumstances, and it will always be at the discretion of the Pug Cafe team.
You must let us Pug Cafe know at least 5 days before the event if you are unable to attend as after this time we cannot accept any changes.
Can I just turn up?
We are sorry but we ask you do not come to the Pug Cafe without a confirmed booking to avoid disappointment. You will not be able to come in without a booking.
Facebook says there are hundreds of people attending – is this accurate?
Those who RSVP to this event are showing their interest in attending. We cannot cater for all the people who have RSVP’d as attending as we have a strict capacity limit on the day to ensure it is a safe event.
Does my pug have to meet certain criteria to attend?
Yes! If you are bringing your pug they must be well socialised with other dogs, up to to date with their vaccinations, well behaved and unlikely to show aggression to other dogs around food. They must also be healthy and not showing any symptoms of contagious illness nor suffering (or recently suffered) from Kennel Cough.
By putting in your request you are confirming that you adhere to the above criteria. While we understand this is a new experience for your dog, we take it in good faith from you that they are well-behaved and well socialised with other dogs. Please do not make a booking if your dog has shown anti-social behaviour recently – if you are in any doubt contact Pug Cafe.
Will Kanteen be open as normal that day?
Kanteen will be closed to the public during the event.
Will it be safe?
Our main priority is to host a safe and fun event for all which is why we take bookings and adhere to a strict capacity limit. This is a risk-assessed event, and we will do everything possible to ensure it is safe for all those attending.
Pug Cafe does not use a third party ticketing site due to the unique nature of the event. We must take personal bookings to ensure it is as safe for both pugs as it is humans.
How many pugs can I bring?
Maximum three, but if you want to bring more please put in a request in your booking request email. It may not be fulfilled, but we will try our best to accommodate your grumble.
Please do not make large group bookings, if you wish to be in the same slot as your friends then please let us know in your email and we will try our best to accommodate you.
Are pug crosses allowed?
Yes! We absolutely love pug mixes just as much as pugs. If your pug is a mix, please ensure you tell us what mix in your email.
Are other breeds allowed to attend?
We love all dogs, but as this event is Pug Cafe we can only accommodate pugs or pug crosses. We’re very sorry about that, but we hope to do events for other breeds soon.
My pug has never been to a coffee shop or cafe before, I’m not sure how they will react?
We recommend taking your pug to a dog-friendly coffee shop or café prior to the event to ensure they are OK in this environment. If your dog finds it stressful in any way, please do not bring them to the event and let us know as soon as possible.
Do I need a pug to attend?
Pug Cafe events are primarily for pug owners, but we have limited allocated spaces available for pug lovers too.
What happens if I don’t get a slot?
You will be put on the official waiting list and contacted if a slot becomes available.
Where is the nearest train station?
Birmingham Central station is a 13 minute walk away.
Is there car parking available?
How can I find out who else is attending?
Please join our exclusive group PUGCAFE, to meet fellow pugs-about-town and their owners.