Pug Cafe Birmingham – Guest Information

Pug Cafe Birmingham is strictly booking only. If you have a confirmed booking and are attending on either Saturday 6th or Sunday 7th January please have a read of the following information.

Pug Etiquette & Care

We ask all pug owners to please keep a very close eye on your pug at all times as we cannot take responsibility of their care while at Pug Cafe.

If your pug shows any aggression towards another pug or human you will be asked to take them outside for some time out, and it will be at the Pug Cafe team’s discretion as to whether you will be able to bring them back in. While we understand this may be a new experience for your pug, we expect – from your agreement of the booking terms – that your dog is well behaved and well socialised.

Pug owners are fully responsible for the actions of their own pug. While Kanteen and Pug Cafe have suitable Public Liability insurance in place, you must ensure your pet insurance includes Public Liability which will cover you in the event your pug harms another pug or person.

The event will be held at Kanteen which is normal cafe setting. While we will do everything possible to make it it safe and secure for your pug to be allowed off-lead inside, we ask you keep a very close eye on them. We encourage you to let your pug off-lead once everyone is inside and the doors are secured as your pug will fully enjoy the experience this way.

There will be plenty of fresh water at Pug Cafe, but please bring any cooling aids that your pug may need. If your pug is in a costume or special outfit please be mindful of your pug overheating. If they need fresh air at any point we can let you out so please just ask.

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Pug Lovers

Pug lovers really make our events special and we really want you to enjoy this experience as much as possible! From past events we have found pug lovers really have a great time when they get as close to the puggy action as possible so please don’t be afraid to sit down on the floor and get involved.

Please be respectful to pugs and their owners. Pugs are all different and some may love the attention, but others may be timid or have special needs, please ask the owner if in doubt.

Please note, Pug Cafe do not hire pugs for the day nor do we have ‘resident’ pugs who stay there the whole day. Pug Cafe is first and foremost an event for pugs and our priority is giving them a very special and safe time. As a pug lover we invite you to come and enjoy this experience with them, and make some new pug friends. We encourage you to talk to other pug owners and pug lovers, and really make the most of your time here.

Note that due to the unique nature of the event, if there are no-shows from pug owners there won’t be as many pugs as we had planned so please understand this is beyond our control.

Arrival at Pug Cafe

We know many of you like to come nice and early to our events, especially if you are travelling from far, but please do not come to Kanteen too early.
We suggest arriving a maximum of 5-10 minutes before your time slot and forming an orderly queue outside the entrance.

There is a large water feature outside Kanteen, and while it is shallow and raised from the ground, we still ask you be careful with your pug outside.

Confirmation Email & Entering

Please show us your booking confirmation either on your phone or printed off. A Pug Cafe team member will check your confirmation email and tick you off the list! Your time slot will be 70 minutes long, and while you are allowed to leave early at any time, if you arrive late unfortunately you won’t be able to stay longer than your allocated time.

If you arrive late or need to leave early, please ask a Pug Cafe team member to help you leave safely. As there are pugs off lead inside, we cannot let you open the doors alone.

Inside the Venue

Kanteen is a really beautiful, modern venue with a mix of standard tables, bar tables and stools, and sofas. With a delicious menu on offer for humans including coffees, teas, cakes, savoury dishes, hot pots and more – there will be plenty of choice! Please order your food and drinks from the till area.

Please be aware there may be small queues so please take a seat, enjoy your time and order when you can. Kanteen will be working extra hard to make sure you are served as quickly as possible.

We do not reserve tables for guests so please find a table when you arrive and get comfy!

Charity Donation

A proportion of the booking fee is already donated to charity, but if you would like to give a little bit more then there will be a small charity bucket on the day. All donations will be given to our chosen charity the French & Pug Dog Foundation.

puguccinos at pop up pug cafe

Food & Drink

Puguccinos are free, but all other drinks and food (for both pugs and humans) are chargeable as normal. Kanteen will run their normal menu for humans. Alongside this, Pug Cafe will provide a menu especially for pugs.

While Kanteen will be able to take card payments as normal for human food and drink orders, Pug Cafe will only be able to accept CASH for pug food purchases.

The menu for pugs is proudly brought to you by Rudi’s – The Doggy Bakery, all items are natural and homemade from Rudi’s kitchen! Healthy ingredients are used where possible with no nasties. If you would like to know specific ingredients, please ask a Pug Cafe team member who will be able to provide an ingredients list for you. Please note, Pug Cafe does not take responsibility if your pug accidentally eats something they cannot eat.

The puguccino consists of a paper espresso cup with a small amount of light whipped cream. This is only meant as a one-off treat and you are not obliged to take it if you do not want to. If your pug does not react well to dairy there will be plenty of fresh water instead.

Social Sharing

We would love for you to share photos of your experience at Pug Cafe. Please upload your photos and videos using the hashtag #pugcafe so we can see them. If you could tag both Pug Cafe and Kanteen into any posts we would really appreciate it.

facebook.com/PugCafeUK or instagram.com/popuppugcafe

facebook.com/kanteenlife or http://www.instagram.com/kanteen_life

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Car Parking

Kanteen does not have on-site parking however there are a few different options around the area, with the nearest large car parks being:

Trinity Street Car Park – 4 minute walk – 140 spaces
Premier Park Ltd
Trinity Street
Heath Mill Lane
West Midlands
Birmingham
B9 4AA

Digbeth Car Park – 7 minute walk – 150 spaces
Green Parking
Digbeth
Digbeth High Street / Oxford Street
West Midlands
Birmingham
B5 6DY
P

lease check parking in advance by searching Parkopedia with the venue address – Kanteen Digbeth, Gibb Street, Birmingham B9 4AA.

For cheaper car parking alternatives that can be pre-booked please visit Just Park

Trains

Nearest train station to Kanteen is Bordesley which is an 8 minute walk away. Birmingham Moor Street is a 14 minute walk away.

Vets

If for any reason your pug requires veterinary help, a veterinary clinic that is open on Saturday morning is:

Manor Vets 371/373 Hagley Road, Edgbaston, Birmingham B17 8DL – 0121 429 2829

White Cross Vets 283 Alcester Road South, Kings Heath, Birmingham, B14 6EB – 0121 444 4388

Saturday afternoon and Sunday you can contact:

Manor Vets Halesowen 115 Kent Road, Halesowen West Midlands B62 8PB – 0121 422 5411

Press, Photos and Filming

Smile! There will be journalists and press present during some time slots so you might see some filming taking place.

Pug Cafe will take as many photos as possible, we cannot guarantee we will be able to photograph every pug. If you would specifically like your photo taken with your pug please look out for Anushka who will happily snap your pic!

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